FAQ

Start with Explosion-Proof Lighting for applications that require hazardous-area equipment, Industrial Lighting for general industrial applications, or Explosion-Proof Electrical Equipment for associated electrical components. Then narrow the selection by installation type: linear, high bay, floodlight, emergency, portable or mobile lighting.

Send the application, installation height, supply voltage, quantity and required delivery date. If available, include a layout drawing, target illuminance, ambient conditions and the existing fixture model. For hazardous-area projects, include the site classification and required certification documents in your enquiry.

Yes—send the existing model, nameplate photographs, dimensions, mounting details and electrical supply information for review. Include the performance and approval requirements in your specification. A similar appearance or wattage alone does not establish an equivalent replacement.

Identify the component type, quantity, installation environment and required approvals. Include drawings or the relevant specification, along with cable sizes, entry threads, enclosure dimensions or control functions where applicable. This helps the team review the exact configuration rather than quote a general product family.

Provide the full model reference, destination market and the certificates required by your project. Request the certificate, relevant schedules and the exact model scope together. Documents displayed on the website are reference copies; ask for the current documentation for the product being quoted.

Open the product catalogue in Support → Downloads to explore the range. For a specific datasheet, dimensional drawing or installation document, send the full model reference to our team. Use the documents supplied for your selected configuration when reviewing the quotation.

Yes. Send the lighting schedule, drawings, quantities, required documents and submission deadline. Highlight mandatory requirements and any items where alternatives are acceptable. Ask the team to identify the proposed models and any deviations in its response.

Send your company name, destination country, product models or application requirements, quantities and project schedule. Include the requested currency, delivery destination and any packaging or documentation requirements. If you do not yet have a model list, start with your project brief.

Ask for the MOQ and sample availability for the exact model and configuration. Sample charges, preparation time and shipping arrangements should be confirmed in the quotation. Do not assume that the same terms apply to every product.

Contact the team with your market, product focus, expected order volumes and purchasing schedule. Explain whether you need supply for a single project or an ongoing sourcing arrangement. Pricing, territory arrangements and other commercial terms require separate agreement.

Describe the requested changes and provide drawings or artwork where relevant. Ask the team to review feasibility, order quantity, cost, lead time and any effect on the product documentation before ordering. A requested change is not confirmed until it is included in the agreed quotation.

Request written confirmation for the selected models, quantities and destination. Agree the delivery terms, shipping responsibilities, payment schedule and required documents before placing the order. A quotation should distinguish production lead time from transport time.

Check the full model and configuration, quantity, voltage, mounting accessories, required approvals, documentation, packaging and delivery terms. Resolve any differences between the quotation and your project specification before issuing the purchase order.

Provide the order reference, product model, nameplate photographs and a clear description of the issue. Include installation details and photographs where useful. Warranty coverage and the support process depend on the agreed order terms; request those terms with your quotation.